Privacy policy

  1. INTRODUCTION

This privacy notice provides you with details of how we collect and process your personal data through the use of our website https://www.prolident.ro.

By providing your details, you guarantee that you are over 13 years old.

Prolident SERV SRL is the data controller and we are responsible for your personal data ("we", "us", "we" or "our" in this privacy notice).

Contact details

Our full details are:

Full name of legal entity: SC PROLIDENT SERV SRL

E-mail address: cabinet_dr_prodan@yahoo.com

Postal address: str Memorandumului 8, ap 21, Cluj-Napoca, Cluj county

It is very important that the information we hold is accurate and up-to-date. Please let us know if at any time your personal information changes by emailing us at cabinet_dr_prodan@yahoo.com

  1. WHAT DATA WE COLLECT ABOUT YOU, FOR WHAT AND HOW WE PROCESS IT

Personal data means any information that can identify a person. It does not include anonymous data.

We may process the following categories of personal data about you:

  • Communication Data which includes any communication you send to us, whether via the contact form on our website, email, text, social media messages, social posts or any other communication you send to us. We process this data for the purposes of communicating with you, for record keeping and for establishing, pursuing or defending against legal action. Our lawful and legitimate reason for this processing is our legitimate interest, which in this case is to respond to communications sent to us, to keep records and to establish, track or defend against legal action.
  • Customer data which includes data relating to purchases of goods and/or services such as your name, title, billing address, delivery address email address, telephone number, contact details, purchase details and card details. We process this data to provide the goods and/or services you have purchased and to keep records of these transactions. Our legitimate reason for this processing is to perform a contract between you and us and/or take action on your request to enter into such a contract.
  • User data which includes data about how you use our website and any online services, together with any data you post on our website or through other online services. We process this data in order to operate our website and to ensure that you are provided with relevant content, to ensure the security of our website, to maintain backup copies of the website and/or databases and to enable the publication and administration of the website and business. Our lawful reason for this processing is our legitimate interest, which in this case is to enable us to properly manage our website and our business.
  • Technical data including data about the use of your website and online services, such as your address. IP address, your login details, details of your browser, duration of visits to pages on our website, page views and navigation paths, details of the number of times you use our website, time zone settings and other technologies on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyze your use of our website and other online services, to administer and protect your business and website, to provide you with content and advertisements relevant to the website, and to understand the effectiveness of our advertising. Our lawful reason for this processing is our legitimate interest, which in this case enables us to properly administer our website and business and to develop our business and set our marketing strategy.
  • Marketing data which includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to participate in our promotions such as competitions, prize draws and free offers, to provide you with content and advertising relevant to the site and to measure or understand the effectiveness of this advertising. The lawful reason for this processing is our legitimate interest, which in this case is to study how customers use our products/services, to develop them, to grow our business and to determine our marketing strategy.

We may use customer data, user data, technical data and marketing data to provide you with relevant content and advertisements for the Sites (including Facebook ads or other display ads) and to measure or understand the effectiveness of the advertising we serve. Our legitimate reason for this processing is legitimate interest, which is to grow our business. We may also use such data to send other marketing communications to you. Our legitimate reason for this processing is either consent or legitimate interests (i.e. to grow our business).

We ask for your explicit consent to process your personal data, so when you submit your details, we will send you a new communication asking you to confirm your consent to this processing.

If we are required to collect personal data by law or under the terms of the contract between us and you do not provide us with this data upon request, we may not be able to perform the contract (for example, to deliver goods or services to you). If you do not provide us with the requested data, you may need to cancel a product or service you have ordered, but if we do, we will notify you at that time.

We will only use your personal data for a purpose for which it was collected or if necessary for a reasonably compatible purpose. For more information, please email us at cabinet_dr_prodan@yahoo.com If we need to use your details for a new unrelated purpose, we will inform you and explain the lawful reasons for processing.

We may collect your personal data without your knowledge or consent when required or permitted by law.

We do not make automated decisions or any type of automated profiling.

  1. HOW WE COLLECT PERSONAL DATA

We may collect data about you by providing data directly to us (e.g. by filling in forms on our website or by sending emails). We may automatically collect certain data from you as you use our site through the use of cookies and similar technologies. Please see our cookie policy for more details about this.

We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, search information providers such as Google based outside the EU, technical service providers such as data brokers or aggregators.

  1. MARKETING COMMUNICATIONS

Our lawful reason for processing your personal data to send you marketing communications is either your consent or our legitimate interests (i.e. to grow our business).

In accordance with the Privacy and Electronic Communications Regulations, we may send you marketing communications if (i) you have made a purchase or requested information from us about our goods or services or (ii) you have agreed to receive marketing communications and in each case have not opted out of such communications by then. In accordance with these regulations, if you are a limited liability company, we may send you marketing emails without your consent. However, you may opt out of receiving marketing emails from us at any time.

Before we share your personal data with any third party for our own marketing purposes, we will obtain your express consent.

You can ask us or third parties to stop sending you marketing messages at any time by ticking or unticking the relevant boxes to adjust your marketing preferences OR by following the opt-out links for any marketing messages sent to you. OR by emailing us at cabinet_dr_prodan@yahoo.com at any time.

If you opt-out of receiving marketing communications, this opt-out option does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations, etc.

  1. DESCRIPTION OF PERSONAL DATA

We may share your personal data with the parties listed below:

  • Other companies in our group that offer us services.
  • Service providers providing IT and systems management services.
  • Professional advisers, including lawyers, bankers, auditors and insurers
  • Government bodies that require us to report processing activities.
  • Third parties to whom we sell, transfer or merge parts of our business or assets.
  • We require all third parties to whom we transfer data to respect the security of your personal data and to treat it in accordance with the law. We allow these third parties to process your personal data only for specified purposes and in accordance with our instructions.

List of companies (other than SC PROLIDENT SERV SRL clients) that may have access to some personal information:

Company nameScopData I can access

‍MARUSCATECH GROUP SRL - Website and database maintenance.Name, phone number, address

Hotjar, Microsoft Clarity, Google Inc, Google Ireland, Ltd. (Ireland), Google (SE), DoubleClick Europe Ltd (UK), DoubleClick, a division of Google - Helps identify behavior on prolident.ro to guide targeted marketing decisions; to help effectively manage and optimize desktop and mobile campaigns and elsewhere on the website; and to execute retargeting campaigns to deliver personalized advertising.Anonymous ID generated by cookies, pixel tags or similar technologies embedded in web pages, ads and emails delivered to users. Advertising ID and device ID, encrypted email address, encrypted customer ID, encrypted merchant code, transaction value.

Facebook, Inc (US), Facebook Ireland Limited (Ireland), Twitter, Inc. (US),(Ireland), Facebook Business Manager (SE).To execute retargeting campaigns to deliver personalized advertising.Advertising ID and Device ID to segment user groups based on application behavior, encrypted email address associated with Prolident users, IP address, anonymous ID generated by cookies, pixel tags or similar technologies embedded in web pages, emails delivered to users.

Devitall Solutions SRLMaintaining the patient's electronic file, notifying the patient about the established appointments.Name, address, phone, emailBanca Transilvania SAPto allow certain types of payments to be made, to allow the return of amounts paid in error or in case of product returns.

SC GOLD EXPERT INTERNATIONAL SRLTo perform accounting services.Name, address

Weglot.com - Translation of the website into various languages

  1. INTERNATIONAL TRANSFERS

We do not transfer your personal data outside the European Economic Area (EEA).

  1. DATA SECURITY

We have security measures in place to prevent the loss, use, modification, disclosure or accidental access of your personal data without authorization. We also allow access to your personal data only to those employees and partners who need to know such data strictly for business purposes. They will only process your personal data according to our instructions and must keep it confidential.

We have procedures in place to deal with suspected misuse of personal data and will inform you and any relevant regulatory authority if we are required to do so by law.

  1. DATA STORAGE

We will retain your personal data for as long as necessary to fulfil the purposes for which we have collected it, including for the purposes of meeting any legal, accounting or reporting requirements.

From a tax perspective, the law requires us to keep basic information about our customers (including contact details, identity, financial and transaction data) for six years after they are no longer customers.

In certain circumstances, we may anonymise your personal data for research or statistical purposes, in which case we may use this information indefinitely without prior notice to you.

  1. YOUR LEGAL RIGHTS

Under data protection laws, you have rights in relation to your personal data which include the right to request access, correction, erasure, restriction, transfer, reason for processing, transfer of data and (where the lawful reason for processing is consent) withdrawal of consent.

You can see more about these rights at:
http://www.dataprotection.ro/
If you would like to exercise any of the rights listed above, please email us at cabinet_dr_prodan@yahoo.com .
You will not have to pay a fee to access your personal data (or to exercise any of your other rights). However, we may charge a reasonable fee if your request is manifestly unfounded, repetitive or excessive.

We may need to request specific information from you to help you confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to anyone who is not entitled to receive it. We may also contact you to request additional information about your request to expedite our response.

We try to respond to all legitimate requests within one month. Occasionally, it may take longer than a month if your request is particularly complex or you have made several requests. In this case, we will let you know.

If you are unhappy with any aspect of the way we collect and use your data, you have the right to complain to the National Authority for the Supervision of Personal Data Processing in Romania ( http://www.dataprotection.ro/ ). We would be grateful if you would contact us if you have a complaint so that we can try to resolve it for you.

  1. THIRD PARTY AGREEMENTS

This site may include links to third-party sites, plug-ins and applications. If you click on those links or enable those links, third parties may collect or share data about you. We do not control these third-party sites and are not responsible for their privacy statements. When you leave our site, we encourage you to read the privacy notice of each site you visit.

  1. COOKIES

You can set your browser to refuse all browser cookies or to warn you when websites set or access cookies. If you disable or refuse cookies, please note that certain parts of this site may become inaccessible or not function properly. For more information about the cookies we use, see our Cookie Policy.

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